Life Expressions guarantees that our product will arrive to you or our customer free of manufacture defect. If you, or one of your customers ever receives a defective product, please contact Life Expressions right away.
The following FAQ’s contain a lot of very valuable information for you to know as a Life Expressions Creator. This business is fairly simple, as long as you know and understand the following things. If you ever are unsure of an answer to a question, please never hesitate to call or email your direct recruiter, or team leader, or LE directly.
Questions About The Products
Q: What is your product made of?
A: Vinyl lettering that is very thin and flexible. They are backed with a light adhesive for easy application to walls or other smooth surfaces.
Q: Will I need to lay letters separately?
A: No, the letters will all be pre-spaced for easy application. If you are laying multiple colors, it will need to be done in separate steps.
Q: I see color samples online, are those actual colors you have?
A: Yes. However, due to the nature of computer monitors, the actual color of products may vary slightly. If you are worried about a color not matching your decor correctly, please request a free color sample. We do make every effort to accurately represent product colors.
Q: If I don't want to order a finished board, where can I apply the vinyl lettering?
A: The vinyl can be applied to just about any clean, smooth, and weather-resistant surface that is free of dust, grease, or other contaminates. They may not adhere to heavily-textured surfaces, but can adhere to lightly textured walls. We strongly discourage installation of statements on certain surfaces such as brick, stucco, concrete block, suede paints, and sand paints. In very rare occurrences, a surface may not release a saying without causing damage. Please request a free sample to test your surface before placing an order. You can also check out our Application Instructions for more detailed information.
Q: Can you apply vinyl to wallpaper?
A: Yes. Sayings can be applied to certain types of wallpaper; however, wallpaper can vary widely in texture and quality. Also, some statements may not release from certain wallpapers without causing damage. Please request a free sample to test your surface before placing an order.
Q: Will vinyl stick to all paints?
A: Our statements install easily on the most common types of home decorating paints, such as latex- and oil-based. They will also work on other paints, although some highly textured paints or paints with additives can make application extremely difficult. Examples of paints that fall into this category are faux, magnetic, sand, and suede paints. Before ordering, please request a free sample and test in an inconspicuous area to see whether a statement will work with your paint.
Q: I just painted my wall, can I apply the lettering right away?
A: You should wait at least two weeks before applying a saying to a newly painted wall.
Q: Will the vinyl lettering damage my wall?
A: When walls have been prepared as directed and properly maintained after application of statements, most people have no wall damage when statements are removed. Please remember though, that with any decoration medium, there is always a chance for damage.
Q: Will bathroom humidity damage a statement?
A: No. Once applied, Life Expressions sayings can withstand the heat and humidity generated in a bathroom environment. However, please be aware that prolonged exposure to heat and humidity will weaken the adhesive over time.
Q: I can't get my statement to transfer to my surface; what do you suggest?
A: Make sure the surface and statements are at room temperature. If a surface is too cold, gradually heat it to room temperature with a blow dryer on the low setting. NOTE: Use care to avoid overheating the statement and/or wall to avoid damage. For example, to apply a statement on your front door when the outside temperature is below freezing, use a blow dryer to warm the exterior surface of the door to room temperature before you apply the statement. Then, once the statement has been applied, continue to warm the surface for a while to allow the adhesive time to bond to the surface. Tip: Depending on the temperature outside, sometimes the finished surface on the inside of an exterior wall can be colder than room temperature. - Avoid applying statements when the climate is very humid. - Make sure there is no residue on a wall surface such as grease, smoke, or soot.
Q: I have very textured walls, but still would love to have one of your sayings- what else could I do?
A: Our other big seller is our finished boards! Almost all of our sayings can be made for either the wall directly, or put onto a board to hang on your wall. Other ways to display your saying would be on a window, tile, etc.
Q: How quickly should I install my saying? Do they 'expire'?
A: Although sayings can be stored for up to six months depending on storage conditions, they are warranted for 60 days. We strongly recommend that you apply your statements quickly (within 24-72 hours of receipt) for the best results.
Q: I just applied my saying to the wall, now how long will it last?
A: Life Expressions sayings are not intended for permanent application; however, they can last for months or years depending on the surface and environment. Statements applied indoors can last significantly longer than statements applied outdoors where they are exposed to weather. The high quality vinyl we use has been rated to last 3 years outdoors - and generally last much longer when inside.
Q: Is there an allergy risk with your product?
A: The adhesives used on our statements contain natural rubber latex. If you have an allergy to latex, use caution when applying any statement.
Q: How long will it take to receive my order?
A: All orders take between 3-4 weeks for completion. If you need to have an order shipped directly to your home, you can expect and additional 3-10 business days for shipping Domestic orders and 8-14 days for International Orders. If a rush order is required please call Customer Service at 269-264-1210 prior to placing your order. You can also email email@example.com.
Q: Can I wash the area that the saying was applied to?
A: Yes. We recommend that you use a soft cloth or sponge dampened with cool water to clean your saying. Avoid using cleaners that contain alcohol, abrasives, citrus additives, or ammonias. When a saying is applied on a window or mirror, take special care to avoid glass cleaners that contain alcohol, ammonia, or citrus additives.
Q: Help! I installed a saying but it's peeling off!
A: If part of a saying starts to come off a surface, use washable glue, such as a glue stick or wallpaper paste or glue, to reattach it. Always follow the manufacturer’s recommendations and test the adhesive in an inconspicuous place before applying it to your statement. If you need one, request a free sample to test.
Q: Can a clear coat be put on a statement?
A: Clear coating may provide additional protection for a statement, depending on the coating's chemical composition. Check the clear coat label for details and use caution. Solvents in some clear coatings, such as lacquers and varnishes, can break down the statement and/or adhesive. We have found that using a water based urethane is the best type of clear coat. Using an oil based urethane contains paint thinner which breaks down the adhesive.
Q: Will my saying crack, peel, fade, or warp?
A: When a statement has been applied as directed and is protected from direct sunlight and harsh weather, you should not have issues with cracking, peeling, fading, or warping.
Q: What temperatures is the saying able to withstand?
A: Once installed, our statements will withstand a temperature range between -20F and +150F.
Q: Can sayings on a car go through a car wash?
A: An automatic car wash should not ruin a statement. If a car is being washed with a hand-held pressure washer, extra care should be used to avoid directing the washer stream on the statement at close range or for an extended period of time. Using a windshield wiper may damage your saying.
Using Vinyl Outdoors
Q: Can your lettering go outside?
A: Yes, our statements can be used outside. Make sure the surface is clean and dry and free of dirt and debris. Some examples of successful applications are automobiles; exterior windows and doors of homes; exterior home decorations, such as treated boards or metal objects like mailboxes; exterior signs; and so on. When applied to exterior surfaces, expect a shortened product life due to exposure to weather and other elements.
Q: I put a saying on my boat- how long will it last?
A: Life Expressions sayings are not intended for permanent application; however, they can last for months or years depending on the surface and environment. Sayings applied indoors can last significantly longer than sayings applied outdoors where they are exposed to weather.
Q: I am about to install a saying on my car- should I know anything special?
A: Keep in mind that the chances of damage to a statement applied on the exterior of a vehicle may increase due to exposure to the elements and impact from road debris. NOTE: Use of an ice scraper will destroy sayings applied on window exteriors. Typically, windshield wipers and rear defrosters do not interfere with sayings installed on glass.
How To Remove Vinyl
Q: How do I remove a saying?
A: When you are ready to remove a saying, warm it slightly with a blow dryer on the low heat setting. NOTE: Use care to avoid overheating the statement and/or wall to avoid damage. Hold the blow dryer approximately eight inches away from the statement, taking care not to overheat your paint. Gently lift a corner of each letter or design with a fingernail and pull down slowly.
Q: I just removed a saying, and there is residue left on my wall. How do I take it off?
A: Typically, our statements do not leave a sticky residue; however, several factors can affect this, including the length of time the statement has been displayed on a surface. If some residue remains upon removal of a saying, try using isopropyl alcohol or other residue removers to remove it. As always, follow the manufacturer's recommendations to avoid damage to your surface.
Q: Are they reusable after removed?
A: No, unfortunately you cannot reuse sayings once they are removed.
Q: Do I have to be worried about sun fade?
A: Sun fading can happen to almost any surface regardless of the treatment applied (paint, fabric, stain, lacquer, and so on), but it is most common with oil-based paint. Sun fade is not caused by the material used in the manufacture of the statement.
Design Something Custom
Q: Can you make my logo or other graphics?
A: Yes! If you have a graphic or logo you would like us to make, send us an email with an attachment of the file you would like us to use. The ONLY format for a graphic file is a vector, (with a file extension of ".eps" or ".ai"). If you don't have a vector image, the item will be rejected. Please make sure that you are able to provide us with written permission from the owner of the logo if you ask us to print it.
Q: Do you offer Embellishments and decorative graphics?
A: Yes, we have many graphics and embellishments that can be incorporated into your custom designs, or purchased individually.
Q: Is there a charge for creating something custom?
A: Talk to your consultant, or contact the main office to discuss these options.
Gift Card Questions
Q: How do I order a Life Expressions gift card?
A: We have a large number of Independent Life Expressions Consultants that can help you when ordering a Gift Card. Please remember though that the Independent Consultant that you order a Gift Card from is the same Consultant that you have to redeem the Gift Card with. To find a Consultant in your area, please visit our website.
Q: In what amounts are Gift Cards available?
A: We offer Gift Cards from $5 up to $1000. If another amount is required, please email us using our Contact Us form.
Q: What kinds of delivery options are available?
A: We can either email you the gift certificate that you can print out on your own, or send it via USPS.
Q: What can I purchase with my Gift Card?
A: Life Expressions Gift Cards are redeemable for any products on our website, including PreDesigned Sayings and Custom Sayings. You may not, however, use a Gift Card to buy a Gift Card.
Q: When do Gift Cards Expire?
A: Our Gift Cards NEVER EXPIRE! We do recommend using your Gift Card as soon as possible, to protect yourself from loss or theft.
Q: What payment options can I use to purchase Life Expressions sayings?
A: You may use a Visa, Mastercard, American Express or Discover credit card or a Gift Card obtained through lifeexpressionsdecor.com. If you are ordering directly through an Independent Consultant, you may also use cash or check.
Q: What is your shipping method?
A: We use USPS Priority Shipping Service, UPS & Fed Ex.
Q: How much does shipping cost?
A: Because we sell products in so many different sizes and weights, we can’t do a set shipping amount. It will depend based on what you order. Gift Cards are sent via email, with no shipping charge. Samples ship for free.
Q: Will I need to pay any taxes?
A: Yes, the amount of tax you pay will depend on what state you live in.
What About Returns?
Q: What is your return policy?
A: Life Expressions has a 100% Satisfaction Guarantee. If for any reason you are not satisfied with any PreDesigned saying, you may return the unapplied saying to us within 60 days of placing your order. You may then choose to exchange your saying or receive a refund for your order (less shipping). Returns are not available for sayings which have already been applied. If, however, a letter or two has been damaged during application, we will send the replacement letter(s) at no charge. (If the damage was caused by negligence on your part, we reserve the right to bill you for shipping.) Returns are not available for Custom or personalized sayings.
Q: Do I need to contact Life Expressions before I return the statement?
A: Yes. If you purchased your saying from an Independent Consultant, you will need to contact them immediately to process the return. If you placed an order directly from our website, to process your return, please email us at firstname.lastname@example.org. Please include your order number, the concern you have with your order, and if you would prefer an exchange or refund of the purchase price (less shipping). We will then email you further instructions for returning your order.
Q: How do I package my product to return it?
A: Please put the product back in the original shipping container, remove the old address label and adhere a new label and the correct postage to the container. (If you would like, we can email a return shipping label to you, and the cost of shipping will be deducted from your refund amount.)
Q: What address should I ship my return to?
A: Send your return to: Life Expressions 4675 142nd Ave. Holland, MI 49423